FAQs • Avon OH • CivicEngage

Do you give swimming pool credits?: Yes, we do give pool credits. You must call before you begin filling your pool. Please call the Utility Department at 440-937-5740 to set up an appointment to have your pool checked to see how much water you will need. Once your pool has been checked, you may begin filling it. You will receive a sewer credit on your next "actual read" billing cycle. You can only receive 1 pool credit per year per household.

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Water FAQs

1. What are the different colored paint markings and/or flags that appear on tree lawns and my property? Why aren't I notified before workers make these marks on my property?: Different utilities use colored markings and flags indicating where their cables and pipes are buried. As required by law and prior to any digging that is to occur near these lines, the utilities must be called out to paint markings or flags showing these locations, sometimes even up to the home's connection point. Utility companies have legal easements automatically giving them the right to be on private property. There may be as many as 15 different crews out in numerous sections of the community on any given day. The City is, therefore, unable to provide each resident with notice before the crews start work.
Color codes: RED - Electricity, BLUE - Water, GREEN - Sewer, ORANGE - Cable and Communications, YELLOW - Gas

2. When is my water meter actually read?: Your meter will be read every month. The bill you receive each month will be for your actual usage the previous month.

3. When can I expect to see a statement on my account?: Statements are run on the first of every month. You will receive your statement by US postal service during the first week of each month. The statement will show all open transactions and the balance due. If you have any questions regarding your statement please call our Utility Department at 440-937-5740.

4. Where can I pay my water and sewer bill?: Residential water and sewer bills are mailed monthly. They may be paid by mailing a check to the lockbox address on the bill. You may also sign up for direct debit payments by following the instructions on the bill. You may come into City Hall and pay your bill with cash, check or credit card (VISA, Mastercard, Discover), or you may pay your utility bill with a credit card online through the link on the left hand side of the Water/Utility webpage.

5. Can I pay my bill over the telephone?: Currently, we do not accept payment over the phone, but you can come into City Hall, pay online, or by direct debit.

6. Do you give swimming pool credits?: Yes, we do give pool credits. You must call before you begin filling your pool. Please call the Utility Department at 440-937-5740 to set up an appointment to have your pool checked to see how much water you will need. Once your pool has been checked, you may begin filling it. You will receive a sewer credit on your next "actual read" billing cycle. You can only receive 1 pool credit per year per household.

7. Can I have a second meter installed?: Yes, you can get a second water meter. You will need to purchase a tapping permit at City Hall. Once you or a professional plumber have completed all the plumbing work needed, call the Utility Department to set up an appointment for the meter installation.

8. Who do I call if I have a leak?: You can call the Utility Department at 440-937-5740 and set up an appointment to test for a leak. Once a proper test for a leak is performed we will determine who is responsible for repairs.