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1. What is a site plan / topography?

A site plan is a layout of your property showing your property lines and elevations.

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1. When do I pay my property taxes?

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1. How many firefighters are on duty?

Currently, there are 9 firefighters on A, B & C Shift, with the minimum number of firefighters being 6. There is also an administrative staff consisting of the Chief, Assistant Chief, Training Captain, an FPB Lieutenant and Dispatcher.

2. What are the work hours of the firefighters?

Firefighters work 24 hours on duty and 48 hours off duty. The administrative staff work Monday through Friday for 8 hours a day.

3. What kinds of trucks does the fire department have?

We have 3 ambulances that are all advanced life support equipped and they respond to emergency medical calls and motor vehicle accidents. The ambulances also go on service calls, inspections and other related events. We have 2 engines. Engines respond to fires, service calls, carbon monoxide alarms, alarm activations, motor vehicle accidents and other fire related calls. The engines also go to inspections, block parties and fire prevention activities.

Our ladder is a mid-mount Ladder/Tower. It has a 100 foot reach. The platform will support the firefighters as they rescue people and fight fires with the elevated streams. This truck will respond to structure fires, commercial fire alarms and special rescues. As you can see, it is a versatile truck. We have a rescue truck that responds to special rescue situations, water rescue and ice rescue incidents.

We have a pickup truck that is our utility truck. We use this truck for various tasks including grass fires, plowing our parking lot, carrying special equipment and personnel to and from the scene and other tasks. We have 2 command vehicles. These are manned by the Chief and Assistant Chief and are utilized for large or complex incidents. They are also equipped as first responder units. In the event all of the ambulances are out or all crews are out and there is another medical call, these units can respond and assess and stabilize victims until mutual aid ambulances arrive.

4. Does the Avon Fire Department respond outside of it’s jurisdiction?

Yes, the Avon Fire Department is involved with, and participates in, the Lorain County Mutual Aid Response System. It is vital for us to be able to help other departments and they help us in our time of need.

5. How do I contact the Fire Department?

You can connect with the Avon Fire Department via email, phone, or in person. View Fire Department contacts for more information. Fire Department Contacts

6. What duties are performed by the firefighters while on duty?

First and foremost is to respond to emergency calls. Whether they are a request for an ambulance at someone’s house, a fire call to a business or a motor vehicle accident, firefighters are always prepared to respond at any moment. Firefighters start their day by checking each apparatus to ensure each and every fire department unit is ready to respond. A thorough check of each apparatus is performed on particular days. We want to thoroughly check each truck for fluid levels, tire pressures and fuel status.

After the daily and weekly checks, firefighters and their officers will go out and perform fire safety inspections of businesses or perform maintenance on the hydrants. In the afternoon, firefighters and their officers will perform training evolutions. These range from engine and truck company operations to EMS skills and knowledge. The late afternoon is for personal study, physical training (personal workout), dinner and reflection on the day.

No matter what the firefighters and officers are doing at the station or around in the city, we are always ready to respond.

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1. My apartment complex doesn't recycle. What can I do?

If you live in an apartment or a multi-family development where curbside recycling is not available to you, there is a large (8 yard) recycling container OUTSIDE of the corral in the Avon City Hall parking lot, located at 36080 Chester Road, specifically for your use. You may recycle the same materials that can be placed in the curbside containers. View for a list of acceptable recyclable materials (PDF). Please place the items in the bin loose (no bags) and please break down cardboard boxes.

2. What do I do with my old medication?

Secure drop off collection boxes for unwanted prescription medications and hypodermic needles are available 24 hours a day, 7 days a week, in the foyer of the Avon Police Station, located at 36145 Detroit Road.

3. Does Avon have a document shredding program for sensitive materials?

Each year, the City of Avon offers residents the opportunity to safely dispose of sensitive documents that you do not want to put in your refuse or recycling containers. Documents containing personal information, such as your Social Security Number, medical records, tax and banking information, etc. can be brought to the parking lot at Avon City Hall, located at 36080 Chester Road, to be safely shredded while you watch. In 2019, the Secure Document Shred Events will be held on Saturday, May 4, 2019 and Saturday, September 21, 2019 from 9:00 am to Noon.

4. Is there any special way to get rid of old baby things?

Many parents do not know what to do with their infant carriers and car seats once their children have outgrown them. A brand new car seat recycling program at University Hospitals Rainbow Babies & Children’s Hospital gives parents an opportunity to help the environment, and perhaps assist some needy parents.

Used car seats turned into the recycling program are inspected and evaluated for potential future use. Those that are safe to be reused are cleaned and offered to those without the means to purchase a new car seat. Seats that cannot be reused are dismantled and recycled—keeping them out of landfills.

5. How do I get rid of Compact Fluorescent Light Bulbs (CFLs)

The Environmental Protection Agency has a page that tells you what to do, please see the EPA's page regarding this.

6. What should I do with household hazardous waste, like paint and pesticides?

Click HERE for a list of acceptable items at the Lorain County Solid Waste Management District Collection Center located at 540 S. Abbe Rd., Elyria. 440-329-5440. The hours of operation are: Monday - Noon to 4pm, Wednesday - Noon to 6pm and Saturday - 9am to 3 pm. You MUST show proof of residency in Lorain County. 

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1. How can I submit a suggestion or an idea to City Administration?

Start by submitting your great idea to Community Voice. Community Voice

2. How can I get my business or organization included in the City's Resource Directory?

Fill out a Resource Directory form and submit it to the AskMe! Team. Your information should be included within 24 hours.

Resource Directory Form

3. What's the best way to find out about new construction in the City?

In Phase 2 of our website development we will be expanding our Community and Economic Development pages where there will be detailed construction information. Look for this improvement sometime this summer.

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1. Can you refer me to an attorney?

Our office cannot refer you to a specific attorney or endorse any attorney in private practice; however, if you are in need of legal representation for a private matter you may call the Ohio Bar Association 1-800-282-6556.

2. Does the Law Director give legal advice to Avon residents?

No, the Law Director cannot give legal advice to citizens of Avon on their own private legal matters.

3. Who handles criminal cases for the city?

All criminal matters are handled by the City Prosecutor who works under the City’s Law Director.

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1. Is my citation waiverable?

Please check the waiver schedule to see if your citation is waiverable.

2. What is the cost of the citation?

Costs of the citations can be found on the waiver schedule.

3. When is the waiver amount due?

You can pay your waiverable ticket up to the day before court in person at the Clerk of Courts's office. You may mail the ticket and your waiver payment at least 10 days prior to your court date. Your court date is located at the bottom of your citation.

4. Where do I send my payment?

Our address is on the reverse side of the citation. You send the payment to the City of Avon Clerk of Courts, 36080 Chester Road, Avon, OH 44011.

5. What methods of payment are acceptable?

We accept MasterCard, Visa, Discover, and any debit cards with the MasterCard or Visa logo. Cash and checks (no out of state checks, please) are also acceptable. You can also pay online. Please use the link on the main Mayor's Court webpage.

6. Who should I make my check out to?

Make checks payable to the City of Avon Mayor's Court.

7. Will the Mayor be hearing my case at the Mayor's Court?

No. the court is presided over by the Magistrate, Thomas Stringer, who decides the cases.

8. Who is the Magistrate and the Prosecutor?

Thomas Stringer - Magistrate
Richard Kray - Prosecutor

9. How can I find out when my court date is?

The court date is noted on the bottom of the citation you received. For any other questions regarding a court date, please contact the Clerk of Courts office, Monday - Friday, 8:30 a.m. - 2:30 p.m.

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1. Can I get fingerprinted at the Avon Police Department?

Yes, but it must meet the following criteria:

1. The person to be fingerprinted must live or work in Avon
2. The person being fingerprinted must have their own cards

2. What number do I call when it is not an emergency?

Call 440-934-1234 to report any suspicious activity, incidents of crimes or non-emergency accidents. 

Call 911 for Emergencies Only.

3. How can I get a copy of an incident report?

Contact the Records Department at 440-934-7860 on Monday -Friday from 7:00AM- 3:00PM.

4. Is there a charge for "Kid Print"?

There's no charge, but donations are always welcome to offset the cost of supplies. Keep checking our Kid Print site for updated information and dates. 

5. How do I contact Animal Control?

The Avon Police Department does not have a dedicated animal control officer. If you have an issue with an animal, please contact our non-emergency phone number 440-934-1234. If it is an emergency, please dial 911.

6. How do I pay for my Mayor's court citation?

View the Mayor's Court website for detailed information. Contact the clerk at 440-937-7802.

7. How do I contact Avon Lake Municipal court for my citation?

View the Avon Lake Municipal Court website for detailed information.

Court Days: Tuesday & Thursday Traffic & Criminal Cases (Avon & Avon Lake) 8:00 am - 11:30 am

Contact Info: Phone: (440) 930-4103 Fax: (440) 930-4128 Please don't call before 1:00 PM on court days

8. How do I get a copy of a traffic accident report?

Visit:  Ohio Department of Public Safety

You will need to fill in the following fields:

County (47 Lorain), Crash Date with the year the crash occurred (format 01/01/2017), Jurisdiction (Avon 3352), Law Enforcement (Avon Police Department 04702) and the last name from the report.

To get results click "Get Report Data" and then "Select Report".

Please keep in mind reports may not be immediately available, if after five (5) days they are still not online, contact the Avon Records Department. Private property crashes (parking lots) will not appear on this site.  These reports will need to be obtained from the Records Department at 440-934-7860, Monday- Friday from 7:00AM- 3:00PM.

9. Where can I drop off my prescription medication?

In partnership with University Hospitals, CVS and the Lorain County Drug Task Force, the Avon Police Department has installed a drop-box for both prescription medication and hypodermic needles in the lobby of the Avon Police Department. 

Annually, the Avon Police Department partners with the Lorain County Sheriff Drug Task Force to facilitate a day to turn in outdated or no longer needed medications. Please check our website for updates. 

10. Where can I find information for solicitation and the Do-not-knock registery?

Solicitors:

In order to solicit within the city of Avon, Ohio solicitors are required to have a valid solicitation permit issued by the City of Avon, Ohio. In order to obtain a permit to solicit within the city solicitors are required to fill out and submit the Solicitation Permit Application found on the city's website.

Do-not-knock:

The City of Avon has available to all residents a sticker that can be placed at your home's entrance, informing peddlers, solicitors and canvassers to not knock on your door. Residents can obtain this sticker by stopping by Avon City Hall or the Avon Police Department.

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1. What are the different colored paint markings and/or flags that appear on tree lawns and my property? Why aren't I notified before workers make these marks on my property?

Different utilities use colored markings and flags indicating where their cables and pipes are buried. As required by law and prior to any digging that is to occur near these lines, the utilities must be called out to paint markings or flags showing these locations, sometimes even up to the home's connection point. Utility companies have legal easements automatically giving them the right to be on private property. There may be as many as 15 different crews out in numerous sections of the community on any given day. The City is, therefore, unable to provide each resident with notice before the crews start work.

Color codes: RED - Electricity, BLUE - Water, GREEN - Sewer, ORANGE - Cable and Communications, YELLOW - Gas

2. When will you pick up leaves in the fall?

Weather permitting, the Service Department will pick up your raked leaves at the curb beginning the last week of October through the first week of December. ( See Leaf Collection Services for more details).

3. Who do I call if there is a street light out?

You may call 440-937-5729 or report on line to First Energy. Be sure to give us the address where the light is out. First Energy Reporting Lighting Problem

4. When does the Street Department pick up branches?

The city offers curbside chipping services throughout the year, except during the leaf pickup and snowplow seasons. If you have branches that you would like to have chipped, please call the Service Department at 440-937-5729 to be added to the list (see Curbside Chipping for more details).

5. What do I do with yard waste like my dead plants, leaves and grass clippings?

You may BAG your yard waste using brown refuse bags and put them out on trash day for Republic Waste Services to pick up. This service is offered year-round.

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1. Does the tree lawn belong to me or the city?

The tree lawn belongs to the city. However, the owner or occupant of the premises fronting the tree lawn or boulevard, which is defined as that area between a sidewalk and street, shall be the custodian of the tree lawn or boulevard and shall be responsible for the necessary mowing and maintenance to keep the same in good condition, mowed and free of trash or debris. If your tree lawn tree constitutes a safety hazard, then the Service Department may contact you.

2. If I plant a tree in my tree lawn, whose responsibility is it?

It is the owner of the land fronting the tree lawn's responsibility to take care of the tree and maintain it. The Tree Commission has prepared a list of trees which are deemed to be unsuitable for planting in Avon.  

3. When is the best time of year to plant trees?

Fall is the best time to plant trees. The temperatures are milder during the day and cooler at night and the soil temperatures are still warm enough to encourage root growth. You may plant trees in the spring, but they may experience stress due to high temperatures and lack of rainfall.

4. How deep should the mulch be around my trees?

Mulch around a tree should be spread out like a donut, not piled up like a volcano. Mulch should not touch a tree’s bark, nor should it be piled higher than three to four inches. Mulch that is too deep decreases the exchange of oxygen and carbon dioxide, which can lead to fungal and bacterial diseases.

5. Who do I contact if there is an issue with my tree(s)?

You should contact a Certified Arborist to evaluate.

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1. What are the different colored paint markings and/or flags that appear on tree lawns and my property? Why aren't I notified before workers make these marks on my property?

Different utilities use colored markings and flags indicating where their cables and pipes are buried. As required by law and prior to any digging that is to occur near these lines, the utilities must be called out to paint markings or flags showing these locations, sometimes even up to the home's connection point. Utility companies have legal easements automatically giving them the right to be on private property. There may be as many as 15 different crews out in numerous sections of the community on any given day. The City is, therefore, unable to provide each resident with notice before the crews start work.

Color codes: RED - Electricity, BLUE - Water, GREEN - Sewer, ORANGE - Cable and Communications, YELLOW - Gas

2. When is my water meter actually read?

Your meter will be read every month. The bill you receive each month will be for your actual usage the previous month.

3. When can I expect to see a statement on my account?

Statements are run on the first of every month. You will receive your statement by US postal service during the first week of each month. The statement will show all open transactions and the balance due. If you have any questions regarding your statement please call our Utility Department at 440-937-5740.

4. Where can I pay my water and sewer bill?

Residential water and sewer bills are mailed monthly. They may be paid by mailing a check to the lockbox address on the bill. You may also sign up for direct debit payments by following the instructions on the bill. You may come into City Hall and pay your bill with cash, check or credit card (VISA, Mastercard, Discover), or you may pay your utility bill with a credit card online through the link on the left hand side of the Water/Utility webpage.

5. Can I pay my bill over the telephone?

Currently, we do not accept payment over the phone, but you can come into City Hall, pay online, or by direct debit.

6. Do you give swimming pool credits?

Yes, we do give pool credits. You must call before you begin filling your pool. Please call the Utility Department at 440-937-5740 to set up an appointment to have your pool checked to see how much water you will need. Once your pool has been checked, you may begin filling it. You will receive a sewer credit on your next "actual read" billing cycle. You can only receive 1 pool credit per year per household.

7. Can I have a second meter installed?

Yes, you can get a second water meter. You will need to purchase a tapping permit at City Hall. Once you or a professional plumber have completed all the plumbing work needed, call the Utility Department to set up an appointment for the meter installation.

8. Who do I call if I have a leak?

You can call the Utility Department at 440-937-5740 and set up an appointment to test for a leak. Once a proper test for a leak is performed we will determine who is responsible for repairs.